Powering Unified Communications services for telecommunications service providers.
The power of linguistic technologies applied to voice and text self-service, telephone and tablets.
Keep your multiple numbers, but on one phone with one SIM.
Contact centers today must deliver superior customer care while controlling costs and increasing agent productivity. Contact centers may also make outbound sales and marketing calls, or conduct surveys. They are also used to promote public safety.
Automated services allow customers to serve themselves, freeing agents for more complex queries and productive work and reducing costs. Automated services may also notify customers at their request of certain conditions, such as a low bank balance, or of an emergency in their area to promote public safety.
Agents must be able to make contact with customers though a wide variety of media and to make productive use of their time whether they are engaged in pre-sales interaction, or assisting customers in post-sales support and service interaction. Agents must also be trained effectively and monitored for business and legal reasons.
Dialogic Exchange Network | Jim Machi Blog | Corporate Blog
Dialogic, the Network Fuel™ company, inspires the world’s leading service providers and application developers to elevate the performance of media-rich communications across the most advanced networks. We boost the reliability of any-to-any network connections, supercharge the impact of applications and amplify the capacity of congested networks. Forty-eight of the world’s top 50 mobile operators & nearly 3,000 application developers rely on Dialogic to redefine the possible and exceed user expectations.