Hardware Faults and RMA Instructions

Return to Factory Repairs

If your product is faulty and is covered under a Dialogic Warranty, or covered under a Dialogic® Pro™ Services plan or agreement, that includes Hardware Repair, you may request to have it repaired.  The Return Material Authorization (RMA) request process varies depending on product line or location. In all cases returns must be authorized with an RMA number issued by Dialogic. Follow this link for additional information regarding out of warranty repair restrictions Hardware Repair Eligibility.

Former Veraz Product RMA Requests

Please contact support for all RMA requests. Follow this link for Former Veraz products Support contact information.

All other Dialogic Product RMA Requests - Links are Selected Below

Dialogic Customers in USA, Canada, Central and Latin America (CALA), and Asia Pacific (APAC) Locations

Please click on the associated product line link in the table below for the appropriate action

Former NMS Product Lines CSP, MSP,IMG, and OPS Product Lines
Dialogic® Vision™ Platforms Dialogic® Converged Services Platforms (CSP)
Dialogic® AG Series Media Boards Dialogic® Multi-Services Platform (MSP)
Dialogic® CX Series Station Interface Boards Dialogic® Integrated Media Gateways (IMG)
Dialogic® CG Series Media Boards Dialogic® BorderNet™ 2020 Integrated Multimedia Gateway
Dialogic® TX Series SS7 Boards Dialogic® Pro™ OEM Partner Services Products (OPS)
Dialogic® VQS boards (Repairs no longer available)  

All other Products

Dialogic Customers in Europe, Middle East and Africa (EMEA)

Please contact EMEA support for all RMA requests. Follow this link for Dialogic EMEA Support  contact information.

Advance Replacement Requests (All Customers)

To request an advance replacement for product covered under a Dialogic Pro Service agreement (Standard Per Unit plan, Premium Per Unit plan, or a Silver, Gold or Platinum Agreement) please contact our Dialogic Technical Support Service Department. Our support representatives will assist with trouble shooting to determine if an advance replacement is required. For contact information follow this link:Contact Dialogic Support

Return Material Authorization Number is Required

Note: Do not send your product directly to Dialogic without a Dialogic RMA number. If your product is diagnosed as faulty by Dialogic Support, an RMA number will be issued. This number is necessary to authorize the return or replacement, and instructions will then be sent to you on where to return your product.