Dialogic® Pro™ Services for Service Provider Software

About Dialogic Pro Service Contracts

Dialogic provides flexible support contracts for Service Provider Software products to meet a variety of customer requirements.

For BorderNet Virtualized SBC and PowerMedia XMS System Integrators, Application Developers, and Software Solution customers

If you are a BorderNet Virtualized SBC or PowerMedia XMS customer integrating and reselling, or developing applications on Dialogic products, the Silver, or Gold Service Agreement provides you with software updates and technical support support for these products. PowerMedia XMS development enquiries are included. The Gold Service Agreement is suitable for mission-critical environments because it includes 24 x 7 support for critical issues.

Click on the service options below for more detail.

Silver Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
Return to factory for repair
8 x 5 support
Signed service agreement

Gold Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
Return to factory for repair

24 x 7 support

Signed service agreement