A significant shift has occurred in the communications infrastructures deployed today. This shift is the result of the acceptance and growth of communications technologies, such as 3G cellular and Voice over IP. As these technologies have gained widespread acceptance, customer expectations have also increased for a more media-centric, information-rich caller experience.
Protocols based on the eXtensible Markup Language (XML) provide a means to develop applications and services that can help keep pace with technology advancements and customer expectations. Overview of XML Communication Technologies is a white paper that presents an overview of some of the XML communication technologies rising to address these expectations (such as VoiceXML - see illustration on this page). The paper also briefly discusses the Dialogic® products that can offer complete XML-based server platforms as well as Dialogic products that can be used to build XML communication solution components.