Dialogic is a global leader in enabling the secure and seamless transition of mission-critical Public Safety networks from legacy to next-generation platforms. For solutions from incident notification to mass reporting and coordinated response, Public Safety leaders are building on Dialogic.
Dialogic® media servers power high-density multi-modal communications (voice, video, SMS) that alert and update. Contact center solutions developed by Dialogic partners with Interactive Voice Response (IVR), recording, conferencing, and other important capabilities allow Public Service Answering Point (PSAP) calls to be handled efficiently and accurately the first time. Dialogic® Session Border Control (SBC) products and expertise allow accesss to be managed securely and confidentially. With Dialogic, the benefits and efficiencies of a next-generation Emergency Services IP network (ESInet) are now within reach.
Figure 1. Dialogic in Public Safety — PSAP Services
Figure 1 illustrates a sample placement of Dialogic products for PSAP services. These include Dialogic® PowerMedia™ products that deliver software media processing with the maturity, density, reliability, and capabilities needed for the development of next-generation IP-based PSAPs. Also pictured are the placement of a Dialogic® BorderNet™ 4000 Session Border Controller, the Dialogic® IMG 1010 Integrated Media Gateway and the Dialogic® BorderNet™ 2020 Session Border Controller (the BorderNet 2020 SBC supports higher densities).
Read the full tech brief and learn more public safety and the Dialogic products that support a full suite of media processing features, including voice and video messaging, advanced voice and video conferencing, high-speed fax, advanced call progress analysis, and speech integration.