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Onsite - Dialogic® ControlSwitch™ System 6.x Operation and Maintenance Training

Upcoming Trainings

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No upcoming training

Course Overview

The " Dialogic® ControlSwitch™ System 6.x Operation and Maintenance Training” course provides participants with an in-depth understanding of the architecture and functionality of the integrated system, providing the necessary knowledge and skills to perform essential system administration & provisioning.  In addition, this course explains routing and digit rules features of the ControlSwitch.  The training course combines theory and hands-on practice.


5 days (40 hours)

Key Products

Target Audience

Network, operations and maintenance engineering personnel


Upon successful completion of this course participants will be able to:

  • Understand the basic operation of the ControlSwitch System (technology, architecture, hardware & management)
  • Understand administrating tools of the ControlSwitch System
  • Perform a full provisioning of the ControlSwitch System
  • Perform basic routing configuration of the ControlSwitch System

Required Preparation

Familiarity with IP Networking, TDM basics, Telephony and VoIP principles. Basic understanding of SS#7, ISDN, MGCP, H.323 and SIP.  Basic knowledge of Unix environment


  • IMS Intro
    • IMS Overview
    • SIP Overview
    • IMS Architecture and Call Flows
  • EMS
    • System Elements Description + Provisioning
    • IPMP Overview
  • SMS
    • SM Overview
    • SM Provisioning
  • Device Management
    • DMS Overview
    • SJPhone Configuration
  • EMS Services
    • IMS Routing Service, Class 4 Routing / Re-Route Service
    • Location Service
    • Announcements Service
    • Billing (EC-CDR)
  • EDGE Services - Edge Services Overview
  • C4 <--> IMS - C4-IMS Integration
  • Performance
    • IMS Reports
    • Class 4 Reports
  • Fault Management
    • Fault Management (Alarms, Status)
    • Diagnostics - Call Tracer
    • CDR Viewer